Shipping
Delivery times and cost
Shipping is via DPD (Next Day) and is FREE (Mainland UK and highlands & islands). Product ships usually within 24 hrs. Please allow upto 48 hrs in adverse weather conditions. Ordering is processed Monday-Friday with next day order cutoff at 2pm.
Service Days
Monday-Friday. Delivery is before close of business the following working day.
Delivery Area
Delivery is FREE for Mainland UK and highlands & islands. You will receive a confirmation email with delivery details from DPD once your order has been processed with tracking details. For full terms and conditions relating to DPD deliveries please visit the DPD website.
Returns Policy
We offer a 30-Day money back guarantee for purchases made directly from Silicondust UK Ltd. or our webstore, with the following conditions: HDHomeRun products must be returned in original packaging with all materials in the same sellable condition in which it was shipped. All return shipping charges are the responsibility of the purchaser.
Refunds may be subject to a 15% restocking fee.
The restocking fee will be incurred if the returned product does not include all the original components in the same condition in which it was received. Goods received as damaged are subject to an excess restocking fee which depends on the individual case.
To being the process of returning your HDHomeRun Product, email us at support@silicondust.com. Please include your Device ID from the bottom of your HDHomeRun Tuner device or side of original box. We will contact you back with instructions on how to proceed.
Warranty
Limited Warranty
SiliconDust UK Ltd. warrants SiliconDust hardware products to be free from defects in material and workmanship for a period of 2 years from date of initial retail purchase, unless stated otherwise on our webstore. We will, at our option, repair or replace a defective product. The limited warranty does not cover any losses or damage that occurs as a result of:
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- Improper installation
- Misuse or neglect or operation with faulty equipment, including damage due to lightning
- Repair or modification by anyone other than SiliconDust or an authorized repair agent
Out of Warranty Service
A product that falls out of the warranty period and requires service may be sent in for repair. RMA number must first be obtained by contacting SiliconDust technical support
(support@silicondust.com). Out of warranty products will incur a repair fee, plus shipping costs.
Limitation of Liability
SILICONDUST SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF SILICONDUST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Warranty Checker
For warranty information and to check whether your warrantee is still valid please visit http://www.silicondust.com/support/warranty-checker
